Assurant Unveils New Tech Support Solution for Residents and Property Managers
Assurant, a global business services company dedicated to supporting, protecting, and connecting major consumer purchases, has introduced Assurant TechPro. This tech support solution is the first of its kind specifically designed for the multifamily housing industry to assist residents with technical challenges related to consumer electronic devices.
With Assurant TechPro, property managers can offer residents immediate access to expert tech support via call or chat, effectively reducing the burden of tech-related maintenance tickets. Residents also benefit from the innovative TechPro app, which provides 24/7 self-help content, enabling them to troubleshoot issues independently at any time.
“By introducing Assurant TechPro, we’re setting a new benchmark for innovation within the multifamily housing industry,” says Ryan Lumsden, president of renters solutions at Assurant. “As leaders in this sector, our goal is not only to protect our property management clients and their customers but also to drive the industry forward and enhance the rental experience. This new offering highlights our commitment to innovation and delivering new value for our partners and customers.”
The launch of Assurant TechPro comes at a time of increasing demand for smart tech support. With renters seeking more smart amenities, building management frequently faces tech-related issues such as device setup, troubleshooting electronic devices, and Wi-Fi connectivity problems.
Assurant’s proprietary consumer research revealed that 20% of maintenance calls from residents to property managers are related to tech support issues, and 86% of renters believe that integrating a tech support service into their building would significantly enhance the positive brand perception of property management companies.
“Our research indicates that the average person has 6.8 connected devices and will need tech support at some point,” says Joe Settimi, senior vice president of renters solutions at Assurant. “For property managers, Assurant TechPro offers a valuable new amenity that helps them stand out with residents, while reducing tech maintenance responsibilities and generating additional revenue.”
